To our wonderful Hoki Dental whānau,

We want to take a moment to speak from the heart and share some updates about how we've been navigating the past year — and where we're headed.

As many of you know, we said farewell to two members of our clinical team over a year ago, and since then, Angelo has been the sole clinician caring for our entire community. With over 8,000 patients who trust us with their dental health, that's no small thing. We are deeply committed to every single one of you, and our whole team has worked tirelessly to keep care as accessible and timely as possible.

Out of that commitment — and a desire to serve you sustainably for the long haul — we've made some thoughtful changes to the way we operate. We want to be transparent about what those changes are and why we believe they're the fairest way to look after everyone.

Adjusted Clinical Hours

To ensure we can continue showing up for you at our very best, we've moved to a four-day clinical week, Tuesday through Friday. This gives us the space to recharge and refocus — because great dental care deserves a great dental team that isn't running on empty!

Introducing Our Triage Clinic

Because Angelo is booked well in advance, we've created a triage system to make sure anyone who needs attention gets it promptly — without a long wait.

Our wonderful Triage Nurse, Angelise, will see you first. She'll take a thorough history and gather your dental records, which Angelo will personally review. He'll then establish a diagnosis and put together a treatment plan tailored to your needs — communicated to you quickly and clearly. We can then schedule you an appointment to be seen in a timely manner that reflects the urgency of your care.

The best part? The fee is exactly the same as if you'd seen Angelo directly for your assessment and any necessary x-rays. The only difference is you're seen much sooner. We think that's a win!

Bi-Annual Check-Up Recalls

Until we welcome another dentist to our team, we simply can't physically see everyone for a 12-monthly check-up — and we'd rather be honest about that than keep you waiting indefinitely.

So for now, we'll be recalling patients every 24 months, which also conveniently aligns with your two-yearly x-rays. If you'd prefer to be seen annually, we're happy to accommodate that — just give us a call and we'll book you in. We just won't automatically send you a recall at the 12-month mark unless you'd like us to.

The Exciting News — We Have a Hygienist!

After ten months without a hygienist, we are over the moon to welcome Celeste to the Hoki Dental family!

Celeste is relocating to the Coast from Christchurch and brings with her a wealth of experience, genuine care for her patients, and an all-round wonderful energy. She officially joins us on December 2, working Tuesday through Thursday each week.

This means we'll be resuming hygiene recall appointments — hurray! And if you're long overdue for a clean, please don't hesitate to call us and get yourself booked in with Celeste to reset your hygiene schedule.

A Word of Gratitude

We know change isn't always easy, and we're genuinely grateful for the grace, patience, and kindness you've shown our team throughout this time. It truly means the world to us.

We remain as committed as ever to being your trusted dental home — and we're excited about what's ahead.

With so much warmth and gratitude,

Angelo & Paula